Option Matrix has been working over last 2 years for an IT solutions firm in Denmark that provides portal solutions to sports clubs
Offshore Development Center Communication Plan defines the interaction between our offshore software development team members and the client team associated with the project.
Offshore Development Center Communication Plan defines the interaction between our offshore software development team members and the client team associated with the project. For smooth interaction with the client, you require:
The various methods of communication used in Software Offshore Development Communication Plan are discussed below.
Meeting the client – It is initiated for the client and usually the mode of communication is face to face. It is scheduled for once in a week (day and time to be decided). It is a standard status meeting with a predefined agenda.
The communication process is done through Internet Messenger Meeting / Teleconference in the mornings. If needed, video-conferences are conducted. It is initiated by the project manager to update the client about the progress.
The last one is to communicate about Application Development Issues. Initiated by the client’s team, it is conducted as needed. The mode of communication is Internet Messenger Meeting/Teleconference. It is used to record and track Application Development issues on an ongoing basis.
The offshore development center communication plan goes a long way in ensuring that the communication between the parties involved and the progress of the software development concerned is undeterred.
Communications is one of the main factors in any sizable IT effort, and for offshore engagements it’s impossible to overstate the value and importance of it. How the communications are planned, maintained and controlled depends on variety of factors: size of the engagement, SDLC and project management methodology, organizational maturity on both sides, time zone differences, complexity of domain or technology just to name a few. The first step in ensuring solid communications is planning. The communications plan should outline all the most important components of the process, media, participating parties, etc. I prefer to use PMP style communication plans even for small engagements. It doesn’t mean that you should establish PMO structure and write 10 page meeting notes after every phone call, you only need to take some standard template and adjust it for your specific case. Here is an example how a meetings section of a simplified communication plan might look:
Communications as any other process has a tendency to deteriorate unless enforced and controlled. Small ad hoc changes, cancelling meetings for convenience or scheduling constraints, and focus of executive sponsors drifting away accumulate resulting in communications break down and a domino effect on multiple aspects of the engagement. There is no panacea or one-fit-all solution for keeping communications intact and maintaining their quality. Below are some good practices that we use as a checklist to design our coordination plans: