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.Net Project for a Danish Company

Option Matrix has been working over last 2 years for an IT solutions firm in Denmark that provides portal solutions to sports clubs

Support Areas

Support process areas cover the activities that support project development and maintenance. The Support process areas address processes that are used in the context of performing other processes. In general, the support process areas address processes that are targeted toward the project and may address processes that apply more generally to the organization.

Overview

Offshore Development Center Communication Plan defines the interaction between our offshore software development team members and the client team associated with the project. For smooth interaction with the client, you require:

  • Configuration Management – This process area is about the step by step tasks required to establish a configuration management strategy and determine configuration baselines for identified project components and work-products. The purpose of Configuration Management (CM) is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.
  • Process & Project Quality Assurance – This process area is about the step by step tasks required to objectively evaluate processes and communicate results. The purpose of Process and Project Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.
  • Measurement & Analysis – This process area is about the step by step tasks required to establish measurement objectives, procedures and to provide measurement results. The purpose of Measurement and Analysis (MA) is to develop and sustain a measurement capability that is used to support management information needs.
  • Decision Analysis & Resolution – This process area is about the step by step tasks required to establish guidelines for decision analysis for significant issues. The purpose of Decision Analysis and Resolution (DAR) is to analyze possible decisions using a formal evaluation process that evaluates identified alternatives against established criteria. The Decision Analysis and Resolution process area involves establishing guidelines to determine which issues should be subjected to a formal evaluation process and then applying formal evaluation processes to these issues.
  • Causal Analysis & Resolution – This process area is about the step by step tasks required to perform root cause analysis for identified significant defects and to arrive at and implement action proposals to address the causes of those defects. The purpose of Causal Analysis and Resolution (CAR) is to identify causes of defects and other problems and take action to prevent them from occurring in the future.

Weekly Backup

Purpose

Network Administrator takes a weekly backup of data stored on computers of all company employees and maintains systematic archival records

Entry Criteria & Inputs

This is a mandatory activity and must happen every week

List of Activities

  • Network Administrator takes a weekly backup as per the standard company guidelines
  • Backup policy is described in PROC 8
  • HR & Accounting Manager Validates the backup activity each week and circulates an email with confirmation (Exit Criterion)
  • Quality Manager must highlight and escalate non-compliance to Business Leader if this activity is not held in a particular week (Verification)

Weekly System Audit (Mandatory)

Purpose

Network Administrator conducts a weekly system audit for all computers in the company. Business Leader conducts a weekly meeting to review initiatives related to the elimination of system audit non-compliance within the organization.

Entry Criteria & Inputs

  • This is a mandatory meeting and must happen every week
  • Network Admin submits Weekly System Audit Report in the Standard Format (Template 36)
  • HR & Accounting Manager conducts this meeting and Quality Manager maintains System Audit Review Log (Template 37)

List of Activities

  • Network Administrator takes a weekly backup as per the standard company guidelines
  • HR & Accounting Manager conducts the meeting
  • Agenda and list of participants is decided by HR & Accounting Manager
  • HR & Accounting Manager Validates the backup activity each week and circulates an email with confirmation (Exit Criterion)
  • Quality Manager must highlight and escalate non-compliance to Business Leader if this activity is not held in a particular week (Verification)

Weekly Backup

Purpose

Network Administrator takes a weekly backup of data stored on computers of all company employees and maintains systematic archival records

Entry Criteria & Inputs

This is a mandatory activity and must happen every week

List of Activities

  • Network Administrator takes a weekly backup as per the standard company guidelines
  • Backup policy is described in PROC 8
  • HR & Accounting Manager Validates the backup activity each week and circulates an email with confirmation (Exit Criterion)
  • Quality Manager must highlight and escalate non-compliance to Business Leader if this activity is not held in a particular week (Verification)

Monthly Infrastructure Review Meeting (Mandatory)

Purpose

Business Leader conducts a monthly meeting to review initiatives and achievements related to the availability of reliable but lean infrastructure within the organization

Entry Criteria & Inputs

  • This is a mandatory meeting and must happen every month
  • Idea Log (Template 45)
  • Quality Manager maintains Infrastructure Review Log (Template 38)

List of Activities

  • HR takes overall verbal feedback from reporting manager
  • HR takes overall verbal feedback from 360 degree group of own choice or as preferred by candidate
  • HR takes overall verbal feedback from candidate
  • HR & Reporting Manager together fill the P2P Sheet (Template 39) and give rating on success principles (measure of potential)
  • HR & Reporting Manager together fill the Role Sheet (Template 40) with Yes / No on line items (measure of actual contribution)
  • HR communicates the P2P sheet to candidate and answers any questions
  • HR takes overall verbal feedback from candidate
  • Decision about P2P = Yes / No, Growth Rate in next appraisal and Quartile is given by Navin (Verification)
  • HR Circulates final P2P sheet to candidate, reporting manager and Navin (Exit Criterion)
  • Quality Manager must highlight and escalate non-compliance to Business Leader if this review is not done for a specific employee in a particular quarter
  • Guidelines on success principles listed in P2P sheet are as per PROC 9

Quarterly P2P Assessment (Mandatory)

Purpose

HR Manager and Business Leader along with respective Reporting Managers conduct a quarterly path to progress assessment for every employee within the organization. The spirit of entire process is to tell each employee how he / she is doing, what can be better and what to expect in next appraisal.

Entry Criteria & Inputs

This is a mandatory activity and must happen every week

List of Activities

  • Network Administrator takes a weekly backup as per the standard company guidelines
  • Backup policy is described in PROC 8
  • HR & Accounting Manager Validates the backup activity each week and circulates an email with confirmation (Exit Criterion)
  • Quality Manager must highlight and escalate non-compliance to Business Leader if this activity is not held in a particular week (Verification)

Half Yearly Performance Appraisal (Mandatory)

Purpose

HR Manager and Business Leader conduct a salary review session for each employee two times a year.

Entry Criteria & Inputs

  • This is a mandatory meeting and must happen every month

List of Activities

  • Business Leader conducts the meeting where P2P Sheets of all employees are used as an input to decide the salary adjustments for specific employees
  • Agenda and list of participants is decided by Business Leader
  • HR & Accounting Manager sends individual emails to specific employees with details of the salary adjustment decision (Exit Criterion)
  • Quality Manager must highlight and escalate non-compliance to Business Leader if this meeting is not held in a particular week (Verification)
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CEO Agenda

CEO Agenda

The main source of advantage in the business comes from the business leaders's unique way of thinking and doing things. Organisations are often like photo copies of their business leaders. Have you created a custom software that reflects your unique way of thinking and doing business?


Technology is a magnifier. It loudly highlights both what is brilliant as well as the gaps in the processes. Dynamic business leaders are not intimidated by gaps but embrace the transparency and visibility of information to create a adaptive fast paced enterprise.


You should not use custom software everywhere in the business but only in those processes that are very special and unique to your business and which make you superior and specialized compared to the competition.

Click here for custom software checklist

Lab on Hire

Lab on Hire

We have great respect for innovative product development enterpreneurs who risk time and capital to make technology accessible to the masses. Option Matrix serves as an offshore development partner for product companies around the world with tremendous enthusiasm and pride


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